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FAQ – Frequently asked questions

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Order delivery date

Deliveries to the UK usually arrive within 4 to 6 weekdays after payment has been received.

If you have not received your order by the end of this period, please first check whether the parcel has been delivered to a neighbour.

Your order number can be found in the confirmation e-mail that was sent to you automatically by e-mail when you placed your order.

If you have not yet received an order confirmation e-mail or if you wish to check the delivery status, please send us an e-mail with your order information and your address.

Order confirmation e-mail

Immediately after the order has been successfully placed, an electronic order confirmation e-mail is automatically sent to the e-mail address you provided. It contains all necessary information concerning your order. If you have not yet received an order confirmation e-mail, please check whether the e-mail has been blocked by your system or redirected to a spam folder.

If you still cannot find your order confirmation notification, we will be more than happy to send you a new one. In order to do this, please notify us by e-mail and provide your address.

Order amendment

As soon as an order is placed by credit card, it is directly entered into our automated processing system. We therefore regret that we are unable to make any adjustments to your order once it has been placed.

Order cancellation

If you wish to cancel your order, please inform us as soon as possible, preferably before the goods have been dispatched. Simply fill in our contact form or send us an e-mail providing your address. We will then confirm the cancellation with an e-mail.

If the goods have already been dispatched, you are entitled to a full refund within 14 days of purchase.

We will then reimburse the purchase price of intact containers. We regret that for reasons of health and safety, we are not permitted to take back any opened containers.

Please send your return shipment to our logistics centre:

Aminova S.L.
c/o CuBuSo B.V.
Industriestraat 77
NL-7482 EW Haaksbergen
The Netherlands

Please note that return shipments are only accepted by the aforementioned logistics company. Please include a copy of the delivery note with your return shipment and provide your bank account information so that we can promptly reimburse the payment due without any unnecessary complications.

Please be advised that when returning only part of the original order, any volume discounts initially awarded will no longer be valid. In such cases, the volume discount amount will be deducted from that credited to you. For example if you ordered 3 products for a total price of €99.00 and return only 2 of these products, the retained product is charged at the full unit price of €49.00. This means we will reimburse you €50.00.

Refund and returns policy

We guarantee the high quality of our products and are naturally keen to make sure that you are completely satisfied with every purchase. However, should you change your mind, simply return the unopened containers to us. We will then reimburse the purchase price of the containers. For reasons of health and safety, we regret that we are unable to accept opened containers, particularly in view of the fact that it is not possible to ensure the capsules have been correctly stored after opening.

Please send your return shipment to our logistics centre:

Aminova S.L.
c/o CuBuSo B.V.
Industriestraat 77
NL-7482 EW Haaksbergen
The Netherlands

Return shipments are only accepted by the aforementioned logistics company.
Please include a copy of the delivery note with your return shipment and provide your bank account information so that we can promptly reimburse the payment due without any unnecessary complications.

Please be advised that when returning only part of the original order, any volume discounts initially awarded will no longer be valid. In such cases, the volume discount amount will be deducted from that credited to you. For example if you ordered 3 products for a total price of €99.00 and return only 2 of these products the retained product is charged at the normal unit price of €49.00. This means we will reimburse you €50.00.

Please be advised that it is not our company policy to offer a general money-back guarantee on our products. This is due to the considerable number of possible external factors which can determine the rate of success of dietary supplementation with amino acids, such as the quality of the individual’s basic supply of amino acids and to what extent the body is able to process them.

Furthermore, suppliers are not able to control how a customer behaves in respect to diet and physical exercise while taking the capsules. We sincerely regret if you are dissatisfied with the effects of a particular product, but a money-back guarantee can nevertheless not be taken as an indication of a supplier’s reputability. We appreciate your understanding in this matter.

The quality and composition of the products

Side effects/tolerance

As our dietary supplements are 100% natural, there are virtually no interactions or side effects. Slight complications may only arise if you experience an allergic reaction to one of the ingredients, as can be the case with any food.

To date, no customers have reported any such incidents.

Some symptoms experienced are in fact positive signs that the amino acids are taking effect. For instance, increased bowel movements or the urge to urinate after taking this dietary supplement indicate boosted metabolic activity and slight aches and pains (sometimes called ‘regeneration pains’), similar to stiff muscles after exercising, suggest that the amino acids are starting to help regenerate your aged or damaged tissues.

If you still have concerns about taking our dietary supplements, please contact us by e-mail.

Taste/odour

We have improved the composition of our capsules to make them even easier to digest by changing to pure vegetable-derived cellulose capsules that are free of substances such as gelatine and flavour enhancers.

As a result of these improvements, you may find the taste less aesthetically pleasing. If this is the case we do apologize, but rest assured that from a health perspective, this capsule material satisfies the very highest quality requirements.

Owing to the fact that our products include sulphur-containing amino acids, an odour may be detected when the container is opened. The resulting gases are completely harmless and will dissipate shortly thereafter. Please be advised that they have absolutely no negative impact on the active properties in JUVEL-5. On the contrary, this odour is evidence of the natural composition of JUVEL-5, i.e. without the use of artificial flavor enhancers.

JUVEL-5 is manufactured exclusively in Germany under the world’s strictest quality standards: HACCP (Hazard Analysis of the Critical Control Point), ISO 9001 (International Organization for Standardization), GMP (Good Manufacturing Practice), IFS (International Food Standard), MPG (German Medical Products Law). Compliance with these standards is continuously monitored by independent bodies.

Product composition

You can find the exact composition of all of our products on our homepage.

NRV is the abbreviation for the Nutrient Reference Value and it suggests the amount of vitamins and minerals that an average person should take each day to cover his/her requirements. Please be advised that these are average values and the requirement for an individual is affected by numerous factors such as illness or a sluggish metabolism.

Ingredients/raw materials/quality criteria

You can find information about ingredients on the individual product pages, e.g. here for the product pro shape.

We can guarantee compliance with the highest quality assurance standards. Although many manufacturers of dietary supplements advertise with such claims, we can actually support this statement with verifiable facts. You can find our 8 quality standards here.

The effects of JUVEL-5

Prospects of success

The success of dietary supplementation with amino acids varies considerably from one person to the next and primarily depends on factors such the quality of the individual’s basic supply of amino acids and to what extent the body is able to process them.

Since suppliers are not able to control how a customer behaves in respect to diet and physical exercise while taking the capsules, a quantified statement about the expected success in a certain time period would not be legitimate.

We therefore ask for your understanding in this matter. However, we have received numerous positive reports from our customers, and the very high re-ordering rate confirms that our dietary supplements have an extremely positive effect on well-being.

How amino acids work / studies / customer reports

JUVEL-5 is a dietary supplement and not a clinical drug. This means that we are not permitted to carry out clinical tests or trials. However, the large number of reports from our customers on their experiences confirms the positive effects. For reasons of data protection, we are unfortunately not permitted to publish or distribute these reports. Moreover, this would not be legitimate as it is not possible to verify the authenticity and accuracy of such personal reports.

General information on amino acids and their potential effects on metabolic processes is provided in our brochure. If you would like a copy, please enter your address in our contact form and we will send it to you free of charge. Our website also provides plenty of information on the individual products.

How does JUVEL-5 work?

What are amino acids?

The 8 quality standards

Taking JUVEL-5

Combining different JUVEL-5 products

Any JUVEL-5 products can be combined in the same course without complication. In fact, in some cases this may even have beneficial effects. You can combine any JUVEL-5 products as you wish. However, no more than a total of 4 capsules should ever be taken per day. Some of our customers have taken a course of different JUVEL-5 products at the same time and have had good experience with this.

Combination with other dietary supplements

As a general rule, JUVEL-5 can be taken with any other dietary supplements. However, we recommend that you compare all product ingredients in advance to eliminate the risk of a vitamin and/or mineral overdose.

Usage in combination with medicines / during an illness

As our dietary supplements are 100% natural, there are virtually no interactions or side effects. Slight complications may only arise if you experience an allergic reaction to one of the ingredients, as can be the case with any food.

To date, no customers have reported any such incidents.

We recommend that you always consult your doctor as we cannot make remote diagnoses concerning individual patient histories. Only your GP can assess your current state of health, diagnose any deficits and evaluate the consequences of taking dietary supplements containing amino acids in individual cases.

We recommend that you do not reduce your medication intake without first consulting your doctor.

Usage during pregnancy or breast-feeding or giving to children

Even though our dietary supplements are 100% natural and free from interactions and side effects, we recommend that you consult your doctor if you are pregnant or breast-feeding or wish to give the capsules to children. Only your GP can assess your current state of health, diagnose any deficits and evaluate the consequences of taking dietary supplements containing amino acids in individual cases.

Dosage / recommended daily dosage / duration

Take two capsules twice daily (a total of four capsules) with plenty of fluid (we recommend at least 200ml of still water), preferably directly before bed and after getting up in the morning.

We recommend taking the capsules before going to bed as the major regeneration and growth processes in the body occur during the night, thus enabling the amino acids to take full effect. We also recommend taking the capsules after getting up in the morning as amino acids are absorbed much more efficiently on an empty stomach.

In addition, you should not take the capsules with other proteins as their effect would automatically be reduced. Therefore, the best time to take JUVEL-5 is one hour before or after eating a meal containing protein.

As we use pure natural amino acids for our dietary supplements, it is certainly possible to take them over a long period of time.

However, it is generally sufficient to take the amino acids until they are available to the body in sufficient quantities themselves, resulting in a healthy metabolism. This time span varies considerably from one person to the next and usually takes six to eight weeks.

As soon as you experience the first positive effects on your metabolism you can reduce the dosage at your discretion or stop taking the capsules altogether.

If you would prefer not to swallow the capsules, you can open them and take the contents dissolved in water instead.

Prices, delivery costs, payment terms and availability

Postage and packaging costs

The cost of postage and packaging is €5.95 per order for deliveries to the countries listed below. Orders amounting to €110 and over will be sent free of charge to these countries.

We deliver to the following countries for €5.95

  • Austria
  • Belgium
  • Czech Republic
  • Denmark
  • Finland
  • France
  • Germany
  • Great Britain
  • Greece
  • Hungary
  • Ireland
  • Italy
  • Liechtenstein
  • Luxembourg
  • Monaco
  • The Netherlands
  • Poland
  • Portugal
  • Slovakia
  • Spain
  • Sweden
  • Switzerland

For deliveries to other countries in the European Union, postage and packaging costs €22.90 per delivery. Due to these relatively high postage and packaging costs, we recommend our customers abroad to use a delivery address in the UK or to bundle orders together wherever possible, to keep delivery costs low per container.

For deliveries to non-EU countries, VAT is not charged and therefore prices minus 9% VAT are applicable. However in such cases, the national customs duties will be charged in the recipient country. You are responsible for the payment of these customs duties. For deliveries to Switzerland, Swiss Post charge an additional service fee for the forwarding of customs duties.

Terms of delivery

JUVEL-5 can be delivered within the EU, to Switzerland, to Liechtenstein, Norway and Tenerife. All orders are prepared for delivery within 24 hours after payment has been received. Please find more information concerning postage & packaging costs here.

Terms of payment

If you choose to pay by credit card, you can use a Visa or Mastercard.

By using SSL encryption, we make sure, that your Credit Card data is safe. After payment has been successfully received, you shall be transferred back to the shop and should see confirmation of your order, which is also sent to you by e-mail. Should you later wish to use your right to a refund, funds owed will also be credited to your credit card or debit card.

If you would like to pay by PayPal, you will be transferred directly to PayPal in the payment process. If you already have a PayPal account, you can log in with your user details and confirm the payment. If you are new to PayPal, you can set up an account and then proceed with the payment. Your order will be processed as soon as we have received confirmation of the payment from PayPal. Should you later wish to use your right to a refund, funds owed will also be credited to your PayPal account.

JUVEL-5 Points of sale

JUVEL-5 is not yet available in pharmacies or drugstores. The easiest, most convenient way to obtain it is to order directly from our online shop.

Product samples

Amino acids usually start to show positive effects on the body after they have been taken continuously for a few weeks. Therefore, it is not expedient to distribute any product samples.

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